Digital Banking That Moves With You

What You’ll Need to Do Beginning September 1 

• Access the new Online Banking platform or enroll by clicking here 

• Download and install the new SRFFCU Mobile App by clicking here

• Accept the New Terms and Conditions 

• Set up your Multi-Factor Authentication (MFA) security preference 

• Reconnect any linked external financial institution accounts, if applicable 

• Re-register for Zelle® and re-add your recipients. Zelle® transactions can be found in your Checking Account history 

• Recreate any account alerts, notifications, and internal transfers to other SRFFCU members you have previously setup 

New Mobile App 

The new SRFFCU Mobile App is available to download. 

Download on the App Store

Get it on Google Play  

The previous UKRFCU Mobile App is no longer supported and should be removed from your device. 

Frequently Asked Questions (FAQs) 

Will I need to enroll in the new Online Banking platform?

Will I need to re-establish my Multi-Factor Authentication (MFA) methods? 

Yes. For security purposes, all MFA methods, including phone numbers and authentication options used to verify your identity, must be set up again after migration. 

Will my external accounts be transferred over? 

No. If you previously linked accounts from another financial institution, you would need to reconnect those accounts on the new platform. 

Once reconnected, you will be able to view eligible balances, account details, and transaction information within Online Banking and Mobile Banking. 

Can I still make credit card payments from external accounts? 

Yes. Credit card payments can be made through the My SRFFCU Credit Card feature within Online Banking and Mobile Banking. 

Credit card statements will also be available through the My SRFFCU Credit Card section. 

Will my scheduled transfers and loan payments continue? 

Yes. Existing recurring internal transfers and loan payments will continue according to their current schedules and do not need to be re-entered. 

What happens to Zelle®? 

You will need to register for Zelle® again after migration. 

Please note: 

• Your previous Zelle® profile will not transfer. 

• Existing Zelle® recipients will need to be added again. 

• Previous Zelle® transaction history will not transfer. Prior Zelle® transactions can still be viewed within your checking account transaction history. 

Will my Transfer to another Member recipients transfer over? 

No. Existing transfer recipients and contacts will need to be added again. 

Will my Bill Pay information transfer? 

Yes. Existing Bill Pay payees are expected to transfer to the new platform. Previously scheduled Bill Pay payments will continue to be processed according to their scheduled dates. 

Can I apply for loans and additional accounts online? 

Yes. Members can:  

• Apply for loans 

• Open additional shares and accounts 

• View the status of loan applications 

Can I access check images for checks I’ve deposited or written?

Yes, for legacy UKRFCU accounts, check images are available for checks processed on or after July 1, 2026. If you need a copy of a check processed before that date, please contact SRFFCU, and we will be happy to assist you. 

Can I order checks online? 

Yes. Check ordering is available through Online Banking and Mobile Banking. 

Can I update my profile information online? 

Yes. Members can to: 

• Update usernames 

• Change passwords 

• Update phone numbers 

• Update email addresses 

• Update mailing addresses 

• Change preferred display names 

What happens to my alerts and notifications? 

Alert and notification settings will not be transferred. 

Any account alerts, balance alerts, transaction alerts, and notification preferences must be re-established. 

Will I still have access to statements? 

Yes. eStatements and account statements will continue to be available through Online Banking and Mobile Banking. 

Can I place a stop payment online? 

Yes. Members may submit stop payment requests for checks through Online Banking and Mobile Banking. 

We’re Here to Help 

We understand that transitioning to a new digital banking platform may require a few additional steps. While some services, settings, and preferences will need to be re-established, the upgraded platform is designed to provide enhanced security, expanded functionality, and improved digital banking capabilities. 

If you have questions or need assistance, please contact SRFFCU at 215-725-4430 or at 212-473-7310.  We are committed to supporting you throughout the transition process.